Keu9 Privacy Policy — our commitment to protecting your information

Keu9 (referred to hereinafter as "we", "us", or "the platform") is a trusted online betting and gaming platform in Bangladesh. Our Privacy Policy clearly outlines how your personal information is collected, used, stored, and protected.

By accessing keu9 or using any of its services, you are considered to have agreed to this Privacy Policy. We commit to making the protection of your personal information our top priority and will never sell it to third parties under any circumstances.

This Privacy Policy applies to all keu9 services — including Sports Betting, Live Casino, bingo, the VIP programme, and the mobile application. Your trust is our most valued asset.

Keu9 collects various types of information to deliver its services. This information may be provided directly by you or collected automatically.

Directly collected information:

Automatically collected information:

• IP address and device type (mobile/desktop)
• Browser type and operating system
• Time spent on the platform and pages visited
• Betting History & Gaming Patterns
• Transaction date, time, and amount
• Cookies and local storage data

Keu9 uses your information only for specific, legitimate purposes. Each purpose is clearly stated below.

• Service delivery: Account management, betting services, and processing of deposits and withdrawals.
• Identity Verification: Completing the KYC process and verifying your age.
• Security Assurance: Fraud prevention, money laundering detection, and account security.
• Customer Support: Responding to your complaints and inquiries.
• Personalized Experience: Providing bonuses and offers tailored to your preferences.
• Legal obligations: Compliance with applicable laws and regulations.
• Contact: To send important updates, promotions, and notifications.
• Platform Development: Analyzing user experience to improve service quality.

Keu9 handles your personal information with the utmost care. Your data is never shared with anyone except in the specific circumstances described below.

Approved Data Sharing Scenarios:

• Payment Processor: Mobile banking providers such as Mobile Banking, Nagad, and Rocket receive only the minimum information needed to process a transaction.
• Legal authorities: Data may be disclosed pursuant to a valid order from a court or government authority in accordance with the laws of Bangladesh.
• Technology Partner: Technology service providers used to operate the platform work under strict confidentiality agreements.
• Fraud Prevention: Cybersecurity and anti-fraud organizations may receive limited data strictly for security purposes.

Keu9 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve the platform's functionality.

Cookie types and purposes:

• Essential cookies: Maintaining login sessions and ensuring security. The platform cannot function properly without these.
• Preference Cookie: Remembering your language selection, theme preference, and other personal settings.
• Analytics Cookie: Analyzing user behavior to improve the platform experience.
• Security Cookie: Detecting suspicious activity and preventing fraud.

Cookie controls:

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect certain core functions of the platform.

Keu9 applies industry-leading security measures to protect your personal and financial information. Our data protection framework is multi-layered and continuously updated.

Technical Safeguards:

• 256-bit SSL/TLS encryption — all data transfers are fully encrypted.
• Two-Factor Authentication (2FA) support.
• Regular security audits and penetration testing.
• Automated alerts for suspicious login attempts.
• Firewall and DDoS protection.

Administrative Safeguards:

• Only authorized personnel can access your information.
• Staff receive regular training on privacy and security.
• Every data access log is recorded and monitored.

As a keu9 user, you have several important rights over your own data. We respect these rights and are always ready to help you exercise them.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days.

Keu9 does not retain your information longer than necessary. The retention periods for different types of data are outlined below.

Keu9 treats the protection of minors as its highest priority. Our platform is strictly for individuals aged 18 and above.

• Age verification is mandatory at the time of registration.
• Additional KYC documents may be requested in suspicious cases.
• We do not knowingly collect information from anyone under the age of 18.
• If data from a minor is found to have been collected, it will be deleted immediately and the account will be suspended.

Keu9 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the page will be revised accordingly.
• SMS alerts for significant changes will be sent to your registered mobile number.
• You will be notified via an in-platform notification upon login.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

Contact us with any questions, requests, or concerns regarding our Privacy Policy. Our dedicated privacy team is always ready to assist you.